Who is our service for?

The Counselling Service offers emotional support to people aged 16 and over with a variety of difficulties who are registered with a GP in Sandwell.

We have a general service, and in addition we offer specialist services for African Caribbean and South Asian clients who wish to talk with a counsellor who has specialist cultural and language skills. We have Counsellors who can provide counselling in Patois, Punjabi, Hindi, Urdu, and Bengali. We also have Counsellors who specialise in working with couples, people with anger problems and people who are deaf or deafened.

How do we help?

Counselling offers individuals a safe space to explore issues that are troubling them. This can help them begin to understand their difficulties and work towards resolving them.

We listen carefully to people without judging them. We will not tell someone what to do, but help them to think about any changes they want to make in their lives. It is then up to the person to choose what to do.

We can help people with a range of issues, including:

  • Issues in the past or present.
  • Difficulties coping with life events: Bereavement, loss of job, work, health problems.
  • Relationship problems: with partner, parents or children.
  • Anger issues.
  • Low self-esteem, lack of self- confidence.
  • History of sexual, physical and or mental abuse.
  • Depression: loss of interest and pleasure, feelings of hopelessness, excessive tiredness, changes in appetite and sleep
  • Couple Counselling: Exploration of relationship issues.
  • African – Caribbean and South Asian Counselling for patients who want specialist counselling in these areas.


At the first appointment, an assessment is carried out to enable us to be sure that Counselling is the most appropriate service for the person. If it is not we will ensure that they are passed onto one of our other "Self Help, Confidence and Wellbeing Services" as quickly as possible.

We offer up to 12 sessions, usually lasting for 50 minutes on a weekly basis. They will generally be at the same time and place in a GP setting or other community venue. All sessions are strictly confidential

As the sessions progress the Counsellor builds up a relationship with the person, which allows them to deal with difficult, and perhaps uncomfortable, feelings.

We may ask someone to carry out simple tasks in between sessions, such as keeping a diary. This encourages people to be active in sorting out their issues, and to learn how to manage things on their own.

Who can refer to our service?

We accept referrals from GPs, other health professionals and colleagues within the "Self Help, Confidence and Wellbeing Services". We also accept self referrals.

How to contact us:

Self-referral: Call: 0303 033 9903



Service Directory Search

Self Help & Group Work

Information about a range of fun workshops, self-help programmes and events.

Self Help & Group Work website
One to One

Information about a range of face to face talking and listening services

One to One website
Service Directory

A searchable directory of other local services that may be of interest.

Service Directory website
Harm Prevention

This site is still underconstruction.

Harm Prevention website